Qualitative Research: Unlock People-Centered Progress

How do we create products, services, and operations that truly serve people? In this talk, Dr. Kenya Oduor invites us to explore how qualitative research can unlock people-centered progress by helping organizations understand the human experience behind their systems and technologies.

Dr. Oduor is an entrepreneur, educator, and systems thinker with deep expertise in people science and human-technology interaction. As the CEO and Founder of Lean Geeks, she partners with mission-driven leaders to uncover actionable insights that drive impact—whether in software design, services, or organizational operations. Her work goes beyond traditional UX by connecting how people think and work with the systems around them, including AI-powered technologies.

With decades of experience in user experience research and human factors, and as adjunct faculty in the Computer Science department at North Carolina State University, Dr. Oduor brings a rich interdisciplinary perspective to her work. This talk will share real-world strategies for using qualitative…